If you purchase a new computer, or if – heaven forbid – your computer is lost or stolen and you need to move to a replacement, all you need to do is simply to download the latest version of Isadora on your new computer from our Get-It page, and register your licence on this new computer. To do this, you need the license name, serial number, and password given to you when you purchased the program.
There is no de-authorization procedure for the old computer. Instead, we allow you to generate up to three registration codes per year to cover situations like the ones above.
The registration count is reset to three by request. If you attempt to re-register and our system tells you that you have no registrations remaining, simply contact us via the support form at https://support.troikatronix.com/support/tickets/new.
First choose "Licenses/Registration" next to "Type." Then choose "My registration count needs to be reset" in the popup that appears below.
If you can't find your registration information, go to the support form and choose "Licenses/Registration" next to "Type." Then choose "I can't find my registration information" in the popup that appears below.