When you purchase an Isadora 3 license, it’s important to safely record the following information:
- Your email address you used to purchase Isadora
- Your Isadora License ID and Activation Password, which are used to activate Isadora.
- Your Customer Login ID and Password, which are used to access the License Portal.
- Your Customer Login ID and Password are not the same as your Isadora License ID and Activation Password.
Your email address is used to link all Isadora 3 purchases, subscriptions and rentals. This information is stored together in the online License Portal.
It is important that you confirm your email address in the License Portal before making any new purchase, subscription, or rental so that your licenses will all be associated with the same customer account (Customer ID).
Furthermore, your email address is the best way to recover your Isadora information should you lose your Isadora License ID and Activation Password, and/or your Customer ID and Customer Password.
If you find yourself unable to log into the License Portal, you can use the “Forgot your password?” link to retrieve all your information by providing the email address you used to purchase Isadora 3 (or the email address associated with your license if it is different from the email address used for the purchase). You should then receive a secure email containing your customer and license information almost immediately. If you do not see an email come in after five minutes, please check your spam folder. If there is nothing in your spam folder, please check that you provided the correct email address.
The License Portal cannot be used to view or manage Isadora 1, Isadora 2, USB Key, or Sassafras licenses.