Before upgrading, you may want to read this article on how Isadora 4 Perpetual and USB Key Licenses work.
Isadora 3 Perpetual Licenses
How do I upgrade my Isadora 3 Perpetual License?
To upgrade your Isadora 3 Perpetual License, you must use our License Portal, not the store. Here's how:
- Log in to the License Portal.
(Login details were sent in an email after your first order since Isadora 3's release). - Select the "Licenses & Activations" tab.
- Click on the Isadora 3 Perpetual License you want to upgrade.
- Under "Additional Information", click "UPGRADES".
- In the Upgrades tab, you’ll see "Quantity: #" showing the number of seats on your license.
- "Seats to upgrade" defaults to the full amount. You can reduce this number to upgrade only some seats, but upgrading the rest later will create a second Isadora 4 Perpetual License ID.
- Click "ADD UPGRADE TO THIS LICENSE".
- If you have a discount code, type it into the proper field and then click the apply button.
- Complete your purchase.
- You'll receive an email with license activation information, and you'll be able to see your new Isadora 4 Perpetual License in the License Portal.
When you launch Isadora 4, if an Isadora 3 Perpetual License is active on that computer, a dialog will prompt you to deactivate it before activating your Isadora 4 Perpetual License.
You can use Isadora 4 to deactivate the Isadora 3 license and activate the Isadora 4 license.
Once activated, your Isadora 4 Perpetual License will work for both Isadora 3 and 4 on that computer.
Your Isadora 3 License will continue to work with Isadora 3 if you wish to use it on another computer.
Note: Isadora 4 Perpetual Licenses include two years of free updates and will work forever with any version of Isadora 4 released before or during this support period. This support period can be extended by purchasing a year of updates.
Can I upgrade only some of the seats on my Isadora 3 Perpetual License?
Yes. In the Upgrades tab on the License Portal, the "Quantity" displayed for each license shows the number of seats it has. Just choose a lower number for "Seats to upgrade".
How do I upgrade the rest of my Isadora 3 Perpetual License's seats?
After upgrading some seats, the license is marked as upgraded and won't appear in the License Portal's Upgrades tab. To upgrade the remaining seats on an Isadora 3 Perpetual License, contact us with the License ID, and we'll manually enable upgrades for that license.
Isadora 3 USB Key Licenses
How do I upgrade my Isadora 3 USB Key License?
- Go to this link.
- In the "Upgrades" section, add one "Isadora 3 to 4 USB" product to your cart for each seat on your Isadora 3 USB Key License.
- Fill in the fields for:
- License Name
- Serial Number
- Email Address
- New Email Address
- If you have a discount code, type it into the proper field and then click the apply button.
- Complete your purchase.
- We need to process your order manually. Within one business day, or up to two business days for orders placed on weekends and holidays, we will send you a registration code that will allow your existing USB key to function with Isadora 4.
Note: Your six-line registration code for Isadora 3 will continue to work with Isadora 3, but your Isadora 4 License ID can only be used with Isadora 4.
Note: Isadora 4 USB Key Licenses include two years of free updates and will work forever with any USB version of Isadora 4 released before or during this support period. This support period can be extended by purchasing a year of updates.
Can I upgrade only some of the seats on my Isadora 3 USB Key License?
No. It is not possible to upgrade only some of the seats on multi-seat Isadora 3 USB Key Licenses; you must upgrade all the seats at the same time.