Deactivating Isadora allows you to re-activate your Isadora license on another computer.

Starting with Isadora 3, if the computer you wish to deactivate isn’t connected to the internet, you can still deactivate Isadora. However, in order to do so you will need another computer which does have internet access, as well as a portable data storage device (such as a USB flash drive or portable hard drive).

  1. Connect your portable data storage device to your offline computer and launch Isadora on the offline computer.
  2. From the menu, choose Isadora > Help > Offline Deactivation …
  3. Enter your License ID and License Activation Password in the dialog box.
  4. Isadora will create an Activation Request File. Save this file to your portable data storage device.
  5. Disconnect your portable data storage device from the offline computer, then connect it to the online computer.
  6. On the online computer, go to where you saved the Activation Request File on your portable data storage device, and open the file.
  7. This will open the Manual Request page of the License Portal.
  8. Press "Download" and save the ‘response.xml’ file to your flash drive.
  9. Disconnect your portable data storage device from your online computer, and reconnect it to the offline machine.
  10. On the offline computer, click the "Load Activation Response and Deactivate" button.
  11. Select "response.xml" on the flash drive.
  12. The license is successfully deactivated on that specific computer.
  13. The activation count on your license will go back up by one, allowing you to use that activation to put your license on another computer.

Deactivating Isadora on a computer does not cancel an Isadora subscription license. Please see this article for instructions on how to cancel your Isadora subscription.