Shipping Information

When you buy an Isadora 3 USB Key Buy-to-Own License or a Perpetual to USB Key Crossgrade in the online store, it will take one to three weeks for the key to arrive (depending on your location). Once we have shipped it, you will receive a notification email with tracking information for your package so you can follow its progress. Immediately upon purchasing, you will be sent a temporary license so that you can begin working right away.


Start Right Away! - Temporary License Provided With Purchase

For each Isadora 3 USB Key License and/or Perpetual to USB Key Crossgrade you purchase, our system will automatically create a 30-day temporary license for the Standard (non-USB key) version of Isadora 3 and email you the license activation information. This email will be sent directly after your purchase and will also contain instructions to help you get started right away. (If you don't see the email after a few minutes please check your spam folder!) Each temporary license can be activated on up to two computers and will allow you use the save-enabled version of Isadora 3 while you wait for for your USB key to arrive. Each temporary license can be migrated between computers using the activation/deactivation system built into the program and can be managed via the online License Portal. Once your USB key arrives, you'll switch to using the USB key version of Isadora and the USB key licensing system (which does not use the online License Portal).


Isadora USB Key License Replacement Policy

Once your USB Key arrives, please be very mindful of keeping track of it as lost and stolen USB keys cannot be replaced. We have no choice but to maintain this strict “No Replacements” policy because we cannot verify that a USB key has actually been lost or stolen. If you lose your key, you will need to purchase a new Isadora 3 USB Key License, (not just a replacement USB key!). This policy is also stated clearly on the online store.