Troubleshooting

Solutions for the most commonly encountered issues when configuring or programming Isadora.

Plugins do not load or cannot be verified on MacOS Catalina
Updates to macOS security features in 10.15 (Catalina) will quarantine plugins which have not been notarized by an Apple-approved developer if they are down...
Mon, Nov 25, 2019 at 2:39 PM
Where is the Leap Motion Watcher
With the release of Isadora 3.1 the Leap Motion Watcher has been moved to the Troikatronix Add-Ons page. As part of making Isadora compatible with Apple sil...
Tue, Oct 12, 2021 at 5:06 AM
Leap Motion Drivers + SDK Requirements
To get your Leap Motion working with Isadora, the simplest route is to install the Leap Motion Orion Beta v3.2.1 SDK. You will need to create an account wit...
Mon, Apr 4, 2022 at 5:03 PM
Windows: Video Card configuration for Spout
Isadora offers integrated Spout video sharing actors as well as support for the previously supported Spout FFGL plugins on Windows. Using Spout to share vid...
Wed, May 19, 2021 at 11:41 AM
Support Ticket History
Support tickets can be accessed through the support portal by login in to your account. Once logged in you can view your support ticket history, create new...
Tue, Feb 23, 2021 at 8:13 PM
What does the LOAD indicator mean, and what do I do when the value is high?
Based on the Target Frame Rate set in the Isadora Preferences, the is a fixed amount of time per frame in which Isadora must complete that rendering process...
Thu, Jun 3, 2021 at 7:12 AM
Loading Older Isadora Files Into a Newer Version and Vice-Versa
Newer versions of Isadora can always files saved with an older version. So, for example, any Isadora 3 version can load a file saved by any Isadora 2 versio...
Wed, Oct 20, 2021 at 4:13 PM
Isadora 2 does not find QuickTime on Windows
Sometimes the Quicktime installer is unable to add the Quicktime file-path to the systems Path variable. In these cases, Isadora will say that Quicktime ne...
Tue, May 28, 2019 at 8:47 PM
How to Manually Delete the Isadora Preferences
Many troubleshooting issues can be resolved by deleting or resetting the Isadora Preferences.  You can quickly reset the Isadora Preferences in Isadora 3 ...
Tue, Aug 6, 2019 at 5:13 PM
How to Install Multiple Versions of Isadora
It is possible to have more than one version of Isadora installed on the same computer; instructions for both macOS and Windows can be found below. IMPORT...
Fri, Apr 15, 2022 at 12:21 PM