Troubleshooting

Solutions for the most commonly encountered issues when configuring or programming Isadora.

What to Do if Isadora Crashes on Startup
In rare situations, Isadora may crash on startup. Here are the three most common situations that cause this issue and what to do to fix it. macOS: Check fo...
Fri, Feb 4, 2022 at 4:30 PM
Windows: What to Do if Isadora Crashes When Showing Full Screen Stages
A common issue some users are having with PC gaming systems is that they can not open Isadora Stages full screen on external displays. This is often caused ...
Fri, Feb 4, 2022 at 4:34 PM
Windows: Laptop Configuration of Integrated (Onboard) and Dedicated Graphics Cards for Isadora 2 and 3
Most Windows laptops that include dedicated graphics cards will also have integrated Intel graphics chips included on the Intel CPU. Both nVidia and AMD gra...
Fri, Apr 15, 2022 at 9:01 PM
MacOS: How to Turn Off the Menu Bar on an External Display
By default, the menu bar appears on all displays in macOS. You need to change this default to prevent the menu bar from appearing on your video projector ou...
Wed, May 19, 2021 at 11:28 AM
Getting Crash Reports to Us
While we do our utmost to keep Isadora crash free, it can happen in rare circumstances. Follow the steps below to get a crash report to us so we can dig in ...
Tue, Feb 1, 2022 at 8:09 AM
OpenNI Tracker Troubleshooter
Our OpenNI Tracker plugin plugin allows you to use a depth cameras to do skeleton tracking of multiple bodies in 3D space. If you are experiencing issues...
Wed, May 25, 2022 at 1:51 PM
Isadora 2 Standard Edition Reverts to Demo Mode (Windows)
There is a bug in the standard (i.e., non-USB Key) version of Isadora 2 and earlier where the application incorrectly reverts to demo mode. This problem ha...
Tue, Aug 6, 2019 at 5:54 PM
What to Do If the Isadora Installer Fails (macOS)
Under macOS we receive rare reports of the installer failing to install the software. If this happens to you, please do the following: Ensure you are log...
Tue, Aug 6, 2019 at 5:55 PM
Windows: Missing DLLs (MSVCP100.dll, MSVCR100.dll, MSVCP120.dll, MSVCR120.dll)
When launching Isadora 2 under Windows, you may get the following error message regarding a missing Microsoft DLL file: "MSVCPXXX.dll" file: The ...
Thu, May 20, 2021 at 7:30 AM
Isadora 3 CI actors : known incompatibilities (macOS)
The Mac-only CI actors, offer a number of unique capabilities, however; they are not developed by TroikaTronix. They are functions supplied by the MacOS, an...
Wed, May 19, 2021 at 11:46 AM