Troubleshooting

Solutions for the most commonly encountered issues when configuring or programming Isadora.

MacOS: How to Turn Off the Menu Bar on an External Display
Since Mac OS 10.9, it is the default that the menu bar shows on all external monitors or displays. You need to change this default to prevent the menu bar f...
Wed, Mar 15, 2017 at 6:51 PM
Solving Freezes or Crashes During Startup (MacOS)
We've recently had some users reporting problems when starting up Isadora, either as a crash or a freeze. It turns out that many of these issues were b...
Wed, Feb 14, 2018 at 9:48 AM
Troubleshooting Network Issues with Isadora
If you are experiencing difficulties with network communications between two computers running Isadora, or between Isadora and another program, these troubl...
Mon, Feb 5, 2018 at 2:11 PM
How to Delete Isadora's Preferences
Macintosh: In the Finder, choose Go > Go to Folder… Enter this text: ~/Library/Preferences Find any files that start with the name “Isadora Prefs…” ...
Fri, Mar 30, 2018 at 3:08 AM
USB Key Edition: Unable to Register (Mac OS X)
On Mac OSX, the USB registration file is written inside the Isadora application itself. While applications look like a single file on Mac OS X, they are...
Mon, Jan 22, 2018 at 4:12 PM
Isadora Installer Won't Successfully Install (Mac OS X)
Under Mac OS X, we sometime hear reports of the installer failing to install the software. If this happens to you, please do the following: Ensure you...
Mon, Jan 22, 2018 at 4:11 PM
Isadora Standard Edition: Reverts to Demo Mode (Windows)
There is a bug in the standard (i.e., non-USB Key) version of Isadora where the application incorrectly reverts to demo mode. This problem has been experi...
Mon, Jan 22, 2018 at 4:14 PM
Why are the Core Image or Core Audio Actors Missing
The short answer is: 1) you’re haven’t purchased these optional upgrades, or 2) you’re not running the core-capable version of Isadora. Details ...
Fri, Nov 11, 2016 at 8:42 PM
Getting Crash Reports to Us
While we do our utmost to keep Isadora crash free, it can happen in rare circumstances. Follow the steps below to get a crash report to us so we can dig in ...
Mon, Jan 22, 2018 at 4:17 PM
Windows: Spout video card configuration
Isadora 2.6 offers integrated Spout video sharing actors as well as support for the previously supported Spout FFGL plugins. Using Spout to share video dire...
Mon, Feb 19, 2018 at 1:35 AM