Troubleshooting

Solutions for the most commonly encountered issues when configuring or programming Isadora.

MacOS: How to Turn Off the Menu Bar on an External Display
By default, the menu bar appears on all displays in macOS. You need to change this default to prevent the menu bar from appearing on your video projector ou...
Tue, Aug 6, 2019 at 5:02 PM
Solving Freezes or Crashes During Startup (MacOS)
We've recently had some users reporting problems when starting up Isadora, either as a crash or a freeze. It turns out that many of these issues were b...
Tue, Aug 6, 2019 at 5:04 PM
Troubleshooting Network Issues with Isadora
If you are experiencing difficulties with network communications between two computers running Isadora, or between Isadora and another program, these troubl...
Mon, Feb 5, 2018 at 2:11 PM
How to Manually Delete the Isadora Preferences
Many troubleshooting issues can be resolved by deleting or resetting the Isadora Preferences.  You can quickly reset the Isadora Preferences in Isadora 3 ...
Tue, Aug 6, 2019 at 5:13 PM
USB Key Edition: Unable to Register (macOS)
First, please make sure that you have downloaded the USB Key Driver from the TroikaTronix Downloads page. If can be found under "Related Downloads >...
Wed, Jul 24, 2019 at 7:29 PM
Isadora 2 Standard Edition Reverts to Demo Mode (Windows)
There is a bug in the standard (i.e., non-USB Key) version of Isadora 2 and earlier where the application incorrectly reverts to demo mode. This problem ha...
Tue, Aug 6, 2019 at 5:54 PM
Getting Crash Reports to Us
While we do our utmost to keep Isadora crash free, it can happen in rare circumstances. Follow the steps below to get a crash report to us so we can dig in ...
Tue, Aug 6, 2019 at 6:00 PM
Windows: Video Card configuration for Spout
Isadora offers integrated Spout video sharing actors as well as support for the previously supported Spout FFGL plugins on Windows. Using Spout to share vid...
Tue, Aug 6, 2019 at 6:00 PM
Windows: Missing DLLs (MSVCP100.dll, MSVCR100.dll, MSVCP120.dll, MSVCR120.dll)
When launching Isadora 2 under Windows, you may get the following error message regarding a missing Microsoft DLL file: "MSVCPXXX.dll" file: The ...
Fri, Jun 7, 2019 at 9:26 AM
Isadora 3 CI actors : known incompatibilities (macOS)
The Mac-only CI actors, offer a number of unique capabilities, however; they are not developed by TroikaTronix. They are functions supplied by the MacOS, an...
Wed, Sep 18, 2019 at 1:09 PM